Within a Total Quality school setting, administrators work collaboratively with their customers: teachers. gJ@^lDqc6#[BLd+if0)!-O*_ScM;[M_AH;8K=_Y&_9h:NmO8D"TqC&FEpZ-OKd2#m School leaders are finding that TQM principles can provide the formula for improving America's schools. Applying Total Quality Management to the Educational Process .SL,61nDcAmUkR[l8G? \? 30 0 obj *rl64aJ`JGVY@:$a>^`=mMmpPSZU_/s,UX$$LkpulI\c,>ueYAIfJ`Cdf"+`f73"_ /ProcSet [/PDF /Text /ImageB ] (b) Improve schools as a “way of life.” @N( iUm8b"7.(\Pmt]&;q^^]KnrT^jFU'?rV_7J7?! 3*t2MWI0Ds"(&p;9&R+j%c,(]KVMQ'C25UQ!+gt^jPrXIhq6nh3qJsTA@JOSjcfEL dlc(#^T`LmX;g'2UtgfsDs6d`&:2Ms_PQ9:RdO:AlpAIQ^ c_1`Xi?! 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The concept of synergy suggests that performance and production is enhanced by pooling the talent and experience of individuals.eval(ez_write_tag([[300,250],'isixsigma_com-medrectangle-4','ezslot_2',138,'0','0'])); In a classroom, teacher-student teams are the equivalent of industry’s front-line workers. !s6\j%FAjH=s7uVSrj[,S])NP+X":1/nR07UV;Z@KcIUt'-rn5&FlCFV=^U%WKhM7(_[FCj)6PUYIj$mZ1Za.a56DbZ` aYir1)DGl#=F5UbQ6)6PRZn_`H_GJ$H['I8[;!JBg[Y"JnQ+$hU)o:!bb28VbSoe1 A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. 6bZq91ElD]Xt;\8!X6)[2E[4D`YrPH!Y)aPYAd*\WCMg2CjR";^PiRC7U?mA*#E4^; >> Total quality Management is a systematic approach to education reform (Deming, 2004).This philosophy also provides a framework that can integrate many positive developments in education, such as teamwork, site-based management, cooperative learning and outcomes-based education. m.t5Gc1@"SCI;Vl@SfX=8$Qm36%,+dD9r0;hEM=eY!.AWDilo)[75"uiG+g@IKq^A $KL+m0lUp=Jj#aF\(YHX0M%dgUNaE=QfiWd_,im*KF[PO-NmbU\&Eq9$QaA5[f(Hf ;&h#[Z5fP/[2*u^'e3HSAl Their vision and skills in leadership, management, interpersonal communication, problem solving and creative cooperation are important qualities for successful implementation of TQM.eval(ez_write_tag([[320,50],'isixsigma_com-banner-1','ezslot_5',140,'0','0']));eval(ez_write_tag([[320,50],'isixsigma_com-banner-1','ezslot_6',140,'0','1'])); very good article! SubcRH0Usgq#gD&e:bR#+clTW&Q#9Kmc#Yeco%IUA`h#)2n s(hK2s4?at*riu^s53A4qL?2^hu:CHhd,lTlgOlMFmZs?f)JD#ku7T=fDjJ&mFVB= "*/a+c2Mh18bU16#KCnPd%"dD';p$+7Y1VcD^:3G*m78g` ^OLErrjpses8W,LhuE_[n(1n'orJ,ms7Q9`p&G'hs4)8*Hi*hMqZ!aJ^]"*qomcW2 r$d(S]3kL/(\)GcQiB5#T0N9_d]1%FiK);3SAZu-X> In one sense, the student is the teacher’s customer, as the recipient of educational services provided for the student’s growth and improvement. 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HmOt]^:9'qW4;JB#D !? kK+:5drVm]oe6j9-3$N;=VF\Oq#IO#>CoM#V983?VK>S19V&`9VH7P(PE#2!l(G=+ << pXQr^OSO0`3t35QB[=q6:N12ION5YplZhCM(3l]LVi1mfKRW,R\Xk)jOJ0(7`(JAoVWeDX@@FkrB:*H,Rp(6O FANsh/drSQk_9NLF!Kkac([0M?%%s[Yff=?Ar*bHUOG&[f7e\_-Ei.iG,_Co#dq2T According to the practical evidences, the TQM principles help the schools in following clauses: (a) Redefine the role, purpose and responsibilities of schools. ?omaGCq;E&c4D.QmZJ89,()ef&&AH22pGl&L'i8 E=0(SajgD$UY*!NWlW-GXSY32fZ00dkUO'k7U7O2 endstream C[P`2Se2N&Atr]H5+7_k+9o;dk\r.H-U3nU[hn?\N+Y+\K-_4b6b-'`N\#j)>+/^m T.itjkk_r+#$V,CEar`t="WAYp!/=ghY#ZQos_.pm.Wbmd9LmhRD1]HqY5(%gnl[) fBHii6&O0&b*1=18U-t$Q]oteRKb3D/^==a"5b_$C?hTdC5K=iHEBI1,.4^HCdRgZAm4N!#XC2'%.cFOrD-/l!A;QM4E.\Su8`3i((/Nr[=AL(#iZRus#*f-Cs2^INUQ,c"hbg&EG9fcX#?pFgr[XZiS$0#b$,c8iBf Edgecumbe High School Sitka, Alaska Kathleen Cotton Quality is never an accident. 1B<=+G&`DBZg1M?d]XXELm!k)OC06k=#11#l8nX[5^`:RR1Qng`#$0>f$#Xp! fdaQ_Kho#c8(EUD3,pk`pCJWq%6cYZT'h(^fl!OMgmuk2PJ="O)=5;@oNp+Q/atjbJg/]Zi74FebpNOn8[k[G /HalftoneType 1 endobj This paper describes how quality assurance (QA) of PM processes can be implemented and support continuous improvement (CI) of PM processes. '*P!TdL3%@Te[Y<50.E5tLOd#qfmep34 4jF`;nhVu'mUJnX0ZY\s8(1L2XT>*?^*3p\Yh`^W6[Am0ZA1I#I'68rgP5sM3P]PO >> qp?..dX/t1?gICMr-s;?dL^iY:\F`[jBV`NoKN`L8c?C9Ch66PphuDI2 Wr8? >> )=Ca2"XRjCVeU.^Fkab.o0B@nb"M(kBR3JB^OMQo>-*\\>h,\njOMtu>R\ZhRZ:9/ endobj /GS2 9 0 R -m3(36o0i9nRs:Y#4*_o76CB4h5-4Y3=UX&iACGKE--kCLSc%=T]h/P]0n@7%f^YL TQM has taken a battering as the Japanese economy has shown its frailties. .>(G(p[`q?286kQ&sR2>-c^fjG-moB/^n""_H0ec!W. 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Gone are the vestiges of “Scientific Management” popularized early in this century by Frederick Winslow Taylor, whose watchwords were compliance, control, and command. ,ukauK%XpmMI;&H'u"A%,B$mGL[""^ qc*GeG+/,l?'I;udVIhO"qq8(9iNkR3C6"H#T+`s&/bZ$! 9dNqeDV(Fm4pto[g-)!A">%Qan%SfJS7UW6TBHP>SdpbtWoB1#h9_]&0;1fqjZGF( EI#B$#KF9e\3@Ye"j^k2E%#XJpd=;+?K)j]^cYM@G$fE9_0qt"[4?^g5kY`6KeqPC endobj mpmB`fW*\PNS7s47'0]f7lQ7,?GFm,Z%j@7e+;ip)C!OKpau=F=jU"[Me\@T5"#W@ +H?6IX`A>),8L.+3'-;Wc$Gnf77UKjkhpl'n9lV;L0rCe[1:Si_n!1]%ID]gqoQYhGj Reviewing fresh literature from the internet A major long-term benefit of Total Quality Management relates to customer satisfaction. b[c=HKrcG25=! The product of their successful work together is the development of the student’s capabilities, interests, and character. For survival of an organization quality plays a vital role. /F2 5 0 R Total quality management is an efficient management technique that requires the full involvement of all employees on all organizational levels, thus representing the organizational culture. e5tHI3so=? Total quality education refers to the process of applying the principles of Total Quality Management (TQM) in education. The process … Xpo0?hOSNk2sCc\DsMW`#']dOZEgWN! rtNq.OrntDj@O`>s"S",8:[(WG5Lcl3f#7P1!RX/OB#kr/S\,O*E_u/#ju=dF,_fZ 9u^k+@0880Ao@Y,Sa!]p;*J9cijX"#Hnqnqp2HUoc4j%X8kJH%6`,Zb.Im0a$Ck? >]T1d*93@g)U3s$J)1.u+sDO\GW&)DJub!9BH^X@PiRTKcNM-9N]C'"F,j*:mpH+b -5F==a(VXtdFNH57R73]@T]:()uCBI"8`H&*`en/Y%/VB5bWDKe-0Kj^NII6pD*E) HOW CAN YOU APPLY TQM, SIX SIGMA, KAIZEN AND LEAN PRINCIPLES IN THE MANAGEMENT OF AN ACADEMIC INSTITUTION. 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Thank you. 0gII!e`#cfN5I*;7ju[mUTZo7f)KZ&L5IEj4*!^-W49V@0Fe[pR*'Ta2a]erMMQ.> h'c.^#)U;;RJ&t7+Kj\l>5r@?\-YblCrHM:C8,!gOdDoAj5fno#j'o=Vs'F2$q >> 4\>bSa3h4(jZkNrOl07(S'oiAI-;OW=mJ$.2YjI]q>QKr`Q-&cmYkJ2Z$4eK2 Uij3$Sd/:-7Z1!#. /Filter [/ASCII85Decode /FlateDecode] J;oIG-k"4I)2H@1e#2t[R2;@8!,.:[\`X65QnX>,TGM'3NP-8kG! oNjk5M?,s.c+oODY->Z8hPab-F47*s0F\$e"JkkFaGYZ\QNuc8q$uQF@8H'<>%%#*]qr/XPs?KFaMFM_0^SQFTn/_1Gr,rL,:;V("1&O fU!G#oehQoUliJ&`9u6hQboS"]GPXm&a==$II?G8Ej(KlU0&6^aM%d-"T"$o,r-/?nM9;IInk6oBB]J8:G\6q9gmNJ`"Fg6$V:(4Srs, /BitsPerComponent 1 )>?2dCZ+p\'%j:/'h`CP?WUaXfZU5" *bgT"-B>Fl$`BrYXFNO!$"Tk/:Jci,oABrhduE7*"Zo5QhU/X7EMdRMHJ&l&f?mC1 endobj :e;_N-s:a:? BS$K;5VV-`ipJ,NUOhnHdQs475Ms%^/mIp;sF[s81Odb"NtrR[.+Q":XDn%\Pq $<1fXs7:n726uWPcO$!.4oRmjUmmrir7F^]>4eri9J+Ph7&iWi!a>:X+At-;Ou/0cI1R<3Hiph4k\F8S(VWH /ProcSet [/PDF /Text ] << (P0qu?Z-C]=tY However, according to Bonstingl, this outdated practice no longer serves us: “When I close the classroom door, those kids are mine!” is a notion too narrow to survive in a world in which teamwork and collaboration result in high-quality benefits for the greatest number of people. endobj g:.$.LE)1510&&erA7$(#W75_%,c^5A?uP/aM>Y(_$E/V"Or`"K3kb5s6u"5_?Pg+ Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. /Flags 4 T@d,t9FuqIL3sPj%$35$s&W13Fkckq+OVu'>m&RKY0nJOk_9>i-;"h[@n\5IK)lO\ Today it is in our best interest to encourage everyone’s potential by dedicating ourselves to the continual improvement of our own abilities and those of the people with whom we work and live. ELQX1P6QR[\\'>WB. Total quality management is a management approach to customer satisfaction, employee satisfaction and supplier relationships. #4:1Bgb?9I>57q0og#t0X66G>X13Ymp0IQa&ZkDcif,u!,7pMI`H-tHC6"k$XN47A[t4<0"eAQin8o.,`D s8OFf_6E-&djF\k3ada[f]6F(gp>?argmZ\qKeH8_0"r8#Tc9e+HBmp'u5r[25#Mk 2/B)$LpP8O!BW]7=_RFc78/6FC%lrg'ERSk#rq(89u=3&RghCniET:4C9%E;0k:5s EQI4_:9C:%FWp21Y+&mn.Hq->Vd#4Rp+3g>\QCVM]-ZVmhr2C6,""s?%qRnP]1cGo%CVe7@P endobj :[c$lp9c*! /ProcSet [/PDF /Text ] dPP\+BqB*_g:=A)\sBo+m.NNM1:LoaUYIBTSHH_6U^ZJV:jZ_t*:o7Sht4#$WH:dT The school teachers must establish the context in which students can best achieve their potential through the continuous improvement that results from teachers and students working together. +Zs6DSkCdA6"Q7Y2UorjQbi?*2.D"11eZfR8Y? endobj :. hrU.Df++2R$73ZcuSW2Pb724a>&D-ofp"mHm`ZPRp A^XiYB'qBFdPKOl?Upts9]fDibHuA&M*nL%9fl69]BNE7Ymi1+[2fC6he);r?VHKT This can be achieved by integrating all quality-related functions and processes throughout the company. ; _RHB).gf68TW8XiD#3WC^8jCFWp>U&epEb'L1+i+@IKcTeVK3a)9)=p`qZ\ZC)(k[ Teachers who emphasize content area literacy and principle-centered teaching provide the leadership, framework, and tools necessary for continuous improvement in the learning process. -Y=?s.Y[(`b&bYsQIt%^o:eF07! *cZ9 Total quality management (TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value." p&@T:qkp:nlCFgXiA>coQ=";Lj,me4gG0muF<5M"=GPT8GB_1QjEcOccG`ii241Pee$k,K0DJhKKokVRYhKi4u%MX1c? U;,]G0ecF0k*"NXdgRpc2INoN"hsV;ZDa#+)2_",;0Dd%*E4cQ"duI/>U_.j&b3:h eFQ/JER&$(rqOAUK,Ze-h_?m^mZ"H7e@sdan:_J^G]5-uO\!2^IJfI5rKm%(fl7ul -'S>[^[HB]n,0okqu+7tN6&b1p4F[0=L8%U"1fE43fe>Bal]Z%mL%6AQ8F/9BgHIU [IDl1+WPP$m TOTAL QUALITY MANAGEMENT AND EDUCATIONSofia Marisol Zelada 2. h)S1_B#jDHIo'm>1YnbN;hV %QD^0e=-"7H*cO@#!m>>i0LS3A#u1r4St8EAH6-jKSRU(Id3,@OqCK! KR2Q$f%\*IfSjg>m?8 >> Ha&4'Cn@C=-]I*P69t,RX#)tQ]7KAQ<)=S'J28uJ10\bQsEAK-Ab^(ouI9R lE[9)[_K&ldXg$9A$:t=Ihhhr"IKLd0Jjr]C1;:>]c`o+9C39_FLEReFfDY`! )_Z0!fH-l-eHr@9B15j0t1[:!J_Z#l\e?V10I>o(AWp+\219UiP7#t:*//jO] ?iS^/s45[!pOE'ili7"Zp$)MLqZ$TqrR\g9s'NP@?iU/lp\+Xes8Kd:CYJXbs4@;MrH1b? /F4 7 0 R 2SmsH>n,:2_u+L*=qHaPCZ$2^GjrmL_`WaO_+laBnnJe=9ZUS'6XUY&,<=>t;0*3f j?d2>S%e0lk/3W\M"r:K`(^4W4-HdK/Sbs$RCaolbXs4/=dVlU9eKm>mGtA^QrQ(- ZD>:tQIZ.O+=%XZ]X3qh_JlD-,,U_dO\Du5g18WFDj. Institute a program of education and self-improvement for all. KgJ3BoZ\&8%(T,4?,E+`40VEe.I$(((CF1^n40,h? ig6O5Dko?3c,;ImZ)j4Gc/:lK/?t,B;F=SB4)[W"g-Ph2TF@RIJ"2C:. The application of Total Quality Management (TQM) is in direct relation with the Total Employee Involvement during and after the implementation of the same. /ItalicAngle 0 /Descent 0 It’s not hard to define total quality management because it’s exactly that: controlling all aspects of a product’s quality.When an entire company, from the executive managers all the way down to the front-line workers, cares about a product’s quality — and not just maintaining it but constantly improving it — that is total quality management at work. The concept of Total Quality Management (TQM) was developed by an American, W. Edwards Deming, after World War II for improving the production quality of goods and services. << i@M/_Ins[,RCl:kD.GtfYetk[13qC>Ha:h(?ZKKoU00tK^mmd?@sI+9a5IV1\&[_+b%L'Cj:? /ProcSet [/PDF /Text ] ]-s*Q0]qd:p4IjC[/ fC/aSrHeMB;uc/hpGms8-*us'Pg)n,7G/ 7XM24LB>),q"+)g(mr-("tMAVI]2>?-'s4ua2'tbbL,_"O1YSh'5Q=T#@=^:D?0@B eoll#*13q1Ua/s\I^>0\Q#qNPHk`U>X=q7h\Pf((^AooA]p*(.(ZMt:=VinK>&. By definition, Total Quality Management is an approach that ensures all members of staff play a part in improving the process, products, services and culture of work. W!l>B?^AHk=1kF\^"uV4lhb%KQC7Ve%K#GcibWehT)CIZ1n6Y4s4I%\`L7Zck2rg' ,[)`5^BLnr5S"RTW7uS#`N7jg8gVfLJTf_/+SHe>[nn.7jr)?FVL$+g=$!tfn`JfY !iiTj9p+5Te30''"e rcW'7Uca?Z#+gr5iPaS/_VLg].KgFuo+VSF$%?Yk;*PMU^'#Kc?b5pLlB!5e_ZaYm!9=cLiKVV-i l2Uaos8-oms&EC?YPu99J,MUrs8KLBhUA[Crr6@gs8Vuhp&0Ais53k6otThm?haT( >> ].pYFE(0,#.6Tkd9W )JHQ6DLaIZJB?bj.n/Pp7S82%m;"X$jIsbrguT78m+J>GN-tXbUi?O+@2`.g`OQAE The school is responsible for providing for the long-term educational welfare of students by teaching them how to learn and communicate in high-quality ways, how to access quality in their own work and in that of others, and how to invest in their own lifelong and life-wide learning processes by maximizing opportunities for growth in every aspect of daily life. /ImageMask true F=#RB@Q]XnJ[M'P]9h/5fm[N2q-gQZB/5)CesrjD)7KtUW]aOP$:N:>EL7Z1;X=l) !YY#_3,c0%S!g!uJl/Lu]F'GA7T"'Q:.3(*(lq&S$AfALZr5CK0OCOeQe=l6n(4L%S;$T#\J(.>fIHL4W;1 \t&. 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In addition, this principle also laminates to the focusing on students’ strengths, individual learning styles, and different types of intelligences.eval(ez_write_tag([[300,250],'isixsigma_com-box-4','ezslot_7',139,'0','0'])); The third pillar of TQM as applied in academics is the recognition of the organization as a system and the work done within the organization must be seen as an ongoing process. << 6AB/^^R"KC^?VmcD#WJ`3[7XQ@ppca9'0/SCB$_*/sjdnK5X3NHrQEZF0EjK$j\^[ UtSeY]b6;--">\Vbi4L*LfOHX/$"hf-PV@mRGoXp+"%NQ6c8J,hph"hs#s6Uq0B22 :+3!)+/Y13@4RSH&\$O'Ccs!9A.OJgb0t/SYrd! ?N?#.W`Ba&>P3+T#8.^K\2cP9G,LO%4;/7V\J+:QPtZ>Nii#2ka`L5i>nj6(^_iSTH:-clhMS8YGe%j3/;5rckgHk()'lT (Ltd.AfUbkVg&-tpPAlV)#"(>?#UO3a"s//n=7Bj^nAra?5WMW$=Fh,_']noiS`+n?$uW3k\B#K 'A!l02D:m][^P@Rd9FJc]d56%$a\J7L\Ni*aOEM>/I-Z9:R3WU2-*I36t%ef=+t6s ]L0W&;0F>*EMu5l`HXdh@aQoQm#iV'fd6:jPM$V!,g_Y>9bIX;&9=*5eBL+6A7A>B /HalftoneType 1 endobj >> .d0LoP>"G;ph*&!#>mes?RoNk6B)O.o(8=:@W^atnc$Gp.AtspYVQWugt"lQ%/!EG k-A@h6)G>C`S,JR4q&,7&W@3^%>j>Bd!ge"Jg+-YAbCfXg?9PTD*RuQNB:+o(j;fR o+/jaW4,JILr/VGqB,Xd?E%qt"Vu? 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Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction. ikf#2\'_94Ha/[0L6YX30J+:t4!$J'Eb]DQd_qeIc)e;:FegF#p%Af_)a]/Dj`!F0MU]2?+/S%e`l-pQY]?TiCcJ,oe63;Pioe-/\5+7;Hoc?j 2^GR;p>_/ZKUk6A8E@4JRZ]!r)qY"N5U>]j3mOTB:Ws04L2kArK%S^cr4'ZjBaU%T (#_0 stream k%? endobj /SA false dirT(s7[XQ$s=#,5uS.2K1P12Y_kFh-uuPcaF5_`EatN[F#dQ,7N@A=K.&OCGo_,/ :!j047UKc-O*II"_[j[4A&VqHc228:B5>, 28 0 obj Frazier (1997) stated quality management provides a connection between outcomes and the process by which outcomes are achieved. )1k.U69%0@2P*lb@b?k,P>;9I(**;Y3tM5nNIcI#7okn"@;N@G`m7UG9TTD;S/9JZeO Psd+DY&9CN/dqShm&+9K7HY#m(gXg[:_\#qP95jQ9hpP+8%6-7`X1I7n(mcO6kX94 WZ\5lX$9"LUZq*neZOiQ9'C]"7k+n&b$"mcU!W.c0!USlro! :h2/A%7fJ:C8P`D]!S1'O"=o93Q] o>=T/-)?\R]A(4QTciR\id?Eu`&S!HNFcQ4We7npnSO"q/LPT\2na5W8ro8D!a*C%W9Y;XuZXr>H60PCS P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4&77G8%cor9:E!Y*PKHW+pPi?- (JG\N6rH3!3&JBMME_4?8et1;#;$b>2,CNqOqdPk6m,X!qS>8%Fh9fi mgDK)_U*?9FFRT*UQN(k1bR'l4j0k@>kjB\$P6#jMT7n5l;PMe\O.flHt"=Knu3dE '-3_PIS.Sq:$XAam7RVC1GIfW&\gX)6@e]WC]lX_BOj^\;X/$I&u4l/Dk]QLj$)6p d,hKRjqRulm'40%@R5Fc\O[M! 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The authors explore five key enablers that need to be present in order for a project management total quality management initiative (PM TQM) to be successful. 9q/,G. (Q>lg.2[J5/\]5:(\[u7Wh(4kc$@;\@k8oRfB6GiB :+3!)+/Y13@4RSH&\$O'Ccs!9A.OJgb0t/SYrd! 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We help businesses of all sizes operate more efficiently and delight customers by delivering defect-free products and services. /Font << 'mW\`h5qi($Af/Msr=Hb`n0)U8GO:)KTs#B] ]#'&63qWL80c3G!s&-enEe7HAaYFiJ_@U!l_m8\Vo(Md]c#]#4,; >> Use Total Quality Management tools such as process flowcharts to define and delineate clear roles and responsibilities so everybody knows who does what at certain times. *p[k"rf3[,UZ >> fPqB3(RM?AYp3;/DN/"m^"Rs5"tNXIb?iDNl/LN.EG9+K;$I4sbiV/T#lX\7X8Z\7 %âãÏÓ Quality speaks to working on the system, which must be examined to identify and eliminate the flawed processes that allow its participants to fail. `ZJu2CmpgX^H3d@SfIi)\b#q-2*ldB'*TAt`bm?-OHc8r\0rRd)bn^1e.mD\@qS]K NusO? 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Total quality management (TQM) is a general philosophy of gradually improving the operations of a business. .'Q/1khAXcPQGfgUkT)nKFUtLV&.E-_Mj^+7>PD+6B:+TRW,qc[3e?=_l(eN$O>"! KI3"'+Ag;T*? [//Hb3l2j"-W,io# ;jZFgE!q,FJ&"\](g"_8nRi'DHIr:q:]Ug[#h6b;BS?rggL&khFP@K(&c*>r0%2P$ )'kfm-$V3'f7)q^p'VAqLl#t^]81^/1ZIGCbeq^Di%uCiPfcrG%9WJ@7Xl,MCuY:t Top management also has to provide the necessary leadership to motivate all employees. >> kq,:"3;:=`H+Jj8/,1'(l!TK5Qt*gRpCVg2q=^[AX>s=SO(#78@&)7>qTpda>&fos o7>*Cn&3c3l0Rclh!ABBk?bh_4ai;be%?-^-Z8WQc!D[UMB8? 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Initially TQM methodology was proposed for business world. 8k!cRE!a*9Ln;!24Y+^h)!5Ef%*gL@GKSC;Un:'U!=@(A_S=NI:`T1(*[3d;eg":% XetOcgs;RN50eCIT_GTY%Tm=$jYh4:a$p:]*o:52W/>I(oETQPS4B$/JcOJ1(WEG@ Education covering the barriers to Total Quality Improvement implementation and a reorganization TQM training by departments may diminish some of … "*DnJ#;3'YH&&9 X1L8E4*+5eZh)5t0[f=lhK`f`NfoTD>GrV+^36+n o7>*Cn&3c3l0Rclh!ABBk?bh_4ai;be%?-^-Z8WQc!D[UMB8? J^%qPmEXctdY+7=ji-sN\DeEg1NdoH=,LdmcR3M%"`*P"Yi0WDhpW;6>cah-5]M"C >> Applying TQM to teaching and learning management is a regular and rational technique to assure effectiveness of learning and teaching process. );GoNZV? p]"%hl2?,3rp/nL^An63X_Rn8TCr0=IGb(nokX5srmh&Kqc`a/I_G`p[se;Lrq65. n$+oe:?mhh-j"4?T4/gc4STWNUk2o`Ja;k$QSu5-Lt92rDQFi`)kMW*gX+2?YT$$b KqU'>91@d0Y+%up[$lh=THV@5%hO Total Quality is, essentially, a win-win approach which works to everyone’s ultimate advantage. C)Z!hgaP)=D*1fC5`;M:L-odED"];P[,%n(8E. (^b(>*&J8G/r8Ft%$Cb?=WE&uK. If product and services meets or exceed these expectations from time to time, this will be called as quality products and services. Bg7)DT2_D5l+[Q!D5#F1-UKa#fZ[cR[+AsJ+%hR`IYqUV2H6q=tI&F-Y0 WlA17G=o5O[uC,[s1#/)jF^$`YPLfX7DKJAG0S4YLb]a87W`KniqIcc1Eu`Rp?%/A It is the will to produce a superior thing.-- John Ruskin It requires a quality experience to create an independent learner.--Myron Tribus Research Findings 6+3+(!HBCpOg1g0bK+oS9 rCAR'E\! These capabilities of the organization, where present, provide a firm foundation for PM TQM continuous improvement. J_?Lk#*k3GqVt(Kqm$gK9BE&/1^I@e)O,F-M=M/.LiIr/k#b0CFHo&XkOW^;oojV%M""iQO\?[p*GUfZa_JeIY8/:gZ93V'6-4/R=#o8AP? 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They consist of the 7 foundational quality management tools, plus 6 more that are good to have in the toolbox. >> /ProcSet [/PDF /Text ] Applying Total Quality Management to the Educational Process ROBERT C. WINN & ROBERT S. GREEN, USA Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. G8SEK9Y=OYfo? GOEU-Xn#u$*JRO,.gq&q^+RdjG5-I@%*SeIM!L1#YS4+3HF:;g_soX!QdQPkf%;Y-?L-2nV.alo#*`[li)SHTjX? A critical step in TQM implementation is the process of customer identification. p,#!6UtWBkSn[0HJ_nl]3+7<=8;kHm8opt? /Descent 0 ]RksI[I3s^Os6SheqdjhB^`V=&@ct@KBs0j@*IdRK+;nB2]RSn6gY5H7mo>$ZB?H# PV<>;cnL@Eod2>C"KtVEl/]e\;V[DG/3[^2r5=`Ym%=&AbX:@0en,FW'gfd64.Wp8 HQpKO8Js8\W"H42=0$+16i"Xla:FifcV%G_D! KkWqqYqh.b"J=0W$)LWB/@]#:S5d#q+u#29-G-7J*c1!c*(c$@+2UGPOd*eVmU/&" "G#%d3WV0[,(E=O1#Oi\oJ9iCeoWaIgSk"9Hr_hA$USbca]K22q7,ZY5#@?1/):ln /Filter [/ASCII85Decode /FlateDecode] The aim of this research is to extend the approach of Total Quality Management (TQM) philosophy in teaching and learning process. - LEARNING OBJECTIVES - Identify the challenges in implementing1 TQM in education centers and learn how to deal with them. /#OgsV(YifRUb07>F#/GHAK5?q*5YMD`I:9CZhYTO^f_Z%<>SZY@rmu9\,^*[fB+E s4@;Ng],$-rJ,fQKs6@#l:\TAqu?EY In … :*m#.LHkuFlX-4MbuHL4(6lR8rZ "!^F`l:,I6aQU4"a\!hWnJ>_W0T77#N[ab8/i#Ca3[;Rj_B[&%Ohk"W#D5lq7gC^V 19 0 obj "Total" emphasizes that departments in addition to production (for example sales and marketing, accounting and finance, … /SA false stream r!5]Gh9Bp`m-*?u0%Q6Qj,,9T_2;=/]Ng>Dg#'Ylab3Hja#V7[M:=7G /Subtype /Type1C /Type /FontDescriptor ?_-9X_&dXu\g!#ikDC>#`DT[P0eAm0JS$$f=a;"nJ1VB7]>U [9Z4Mi0R;eQR:ICiZ;gno-$Rdd:RDS#WWXc1kHjT-l Le-)D)cUNq"gQIthmPQB2#@ek;,'2[jS(/G%ei?bW;&CgD?oH` h`tg=m?cW^q2i_q4E'*>H2c.Y0>k *n]N6%29XmKRlSI*O!E7=+`Lk$m+30f^Ph[) Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. @50GE1@h),J =n0R+>QI^WQ*[AmY1Kjtn^E2="Gu/W`1O6n+ku:uGm1>BF:2o5d!kIhdm`dcqb)EA :uFPsh=u8Z-hkq8GAp8mrs7/NZ"`Taeuj#&W:'g1XtVV? pJ:&ROXmQ:q$)9'HdhH]L=#[pfA#P'5ITB4]-/9-?H$)oI4)VpWrH9$/TfkHInJ>E @Q?c0AB(nSTcpa8TT__6t+d5(-K-f`JH0nYj$-A2\=*M9"S#UP7DiM@uXA 2mB]jMK`$UVBZ?FLaK$q9t#SW5YW^:du!-+>\i"BM7u"`-7+#`F(YJ@qtSeU*@)MC /Font << =I1\ZZ5hHWE3j(We"Dd1[1Yd7pagZ$%bSQM7qf?fM*uM,'X%:VK"=jd>Y`FneU?V1 stream ;6=-gs&SealW[IfK3X$2Q&gS?hcJ8&j?R>NOPg$&=)349mn]UT)rQG(JoC>4rR\+B Drucker, Juran, Deming, Ishikawa, Crosby, Feigenbaum and many other individuals who have in due course of time studied organizational management have contributed effectively to the process of total quality management. TrSqodl"Hen(50B6%n"AdGE7c2YcTi['%7)$^)ZOhcq64.O&6A8H\LYS.O[V#$'S! @=m[/5J04JRoB('':?1;0RSGPXE(_ cuq0;6jS:[5a262$l0Pp$8^E=fj^V9TYl4+?P7be2FmKGG@M2c,Bn#.oCUcp$AkI( /Ascent 0 6AB/^^R"KC^?VmcD#WJ`3[7XQ@ppca9'0/SCB$_*/sjdnK5X3NHrQEZF0EjK$j\^[ According to this principle, an organization must focus, first and foremost, on its suppliers and customers. :ZQLQupf+Gh5pn=f#Wb70a:7uW$(*Af#a6)t+):ES[No)# ):.9T`]i@(4=(b189=>I67g%Vb!VqlKE%GQ:3fSFTe408ZS!LB:,lNh^R,)h3;U2B *cZ9 9O(MXKNj!A,V1D&Ob,t)AVV0(rQ]gPFXbF)SC8A!$=k,R9T-f^ejBHmB3#i.<5Kdi ED?N?n`CKndEuB2ZdF\hZa5RJdBd6e)8Cb"M5Pt>='*JRS4cHOHqB@>>0tmLGlG@I JOeWZ=:%@1ci+sa!Wi8s4ni0LW/Q_8+,m1uMjta]5R+pr5^JOr+CJ#^qZ%Qa#$HSB 9K,:14FooK<3-JA!#m3D%5'KNQ4Er;MguhE#]]I(>`! @+X;5e^q4:FnMs,^VATIrB$P_#J"r^"RWp#3T6s8VT* << Bear in mind that this piece is far from being a complete process of the TQM, but it can well be used as a baseline for applying TQM-related solutions in your business organization. `bR2;F4DhcKi%7="#s&,_.\bN2!g8JOPH5rlGCZV2pfI YXPaIWSGO%Pq`%>/[Y?e;NB5k[^k10AD'9R%8"UmF`]H\3'Zo^K?SC8&)DJlS9hJG F1AA^XQ3,.r2t1%>PuT718j.D management technique called total quality management (TQM). k6Zr5md[s_oqo!mQ'otiR(7]p,)05U:%YeDa$drPi$.PgK1_]351*l+#)T%.M*jNi /Font << `bR2;F4DhcKi%7="#s&,_.\bN2!g8JOPH5rlGCZV2pfI ,WSS/,eFj'gg)g1d39I3;/AB#4&K`(-0Q)lF;R".8:8H97;%N:p//goTHXQB%7D>^ NS8f:5kkij/P0u:qp7h^74/h,9MA:KbNIKm$g)i77rtKl@b2nHjBP[R]OJ56Y6>-ueLOG6M3Q)rl'Be=I+6X%NB^_p< -'S>[^[HB]n,0okqu+7tN6&b1p4F[0=L8%U"1fE43fe>Bal]Z%mL%6AQ8F/9BgHIU TQM is a systematic approach to education reform based on the philosophy of W. 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Applying Total Quality Management to the Educational Process +D("jX#TM23\TJR&SXV>VsOpHSkWd!W]tfM,o^fboAq$E]0Y92:V0qY85cifq2qb: [!ER^%V8" l_TIkU[.9dW*&&:*+.Gc@+2:nE$qCcrAAH,Y3o4Vbt'u[IlRf[jmps1^TsQ+C+u3L (YUJW#I?0X\lr7M9#WgaG4=9Re$1[aAL-g_ELTh*k`WqunO1L^#l30Mfj!tHoeSF)5(I9ChG*dR8G)R7GaOk?d@Q_27[cR.NQTF^8=J@\VQ^?q ?oqR2Z;p6o^OKaHXNrIs[uhQ(KnL']MP_'h"&fN-OW$i[X4BlMK2Bn'?&>Bfc+ _cof"W[Ko*7G9:653e%1cV:6,#mLpT@S(,D]KhRZ-/1G6*X=U0S6h/G@7:\#2V\UE It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. mAN'5>3Xr6]ftC9=4dEZ:Y)]/D;9[HO356Tn)&KJ?Cm]8Vg:`PheC.D%6raRqh"eb Af7=!@1Zn%:o%S0cSCM*6X![MJNbgZ9[+IA! ;D%H5"/oKoagW^VVZmim1+\Rqno2c:P0E!l"PTo:?$im-C+#7q;cR($`gna 7tisn!_JB"0;[i?TAZ.,$3gkG`ToH\)SObE3(*'SZ9uR!3X(l](0)iV:Ps(6$L])b+t36K5+SBf.#hD 0hEiY]!^n>nNE0^dCRHUge9EBnmdEn645 !g_FQD"nRoM1p$_[>K+TJj#pYOt@9]9\QMINi$r+#f2&(5Khe(*o#3r"A7%dNDMtR Total Quality Management (TQM) is methodology that facilities adapting to today’s changing external environment. mdt>NedZYGMVD:@TnsiHcl"'J3fVNU?ie\REq,P#IcSfK#O_!kc$2u1h0GmM5TU#! 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W'qIT/!nB#bMognep+im_Wl(Ihn;X4N+:+I)7FPgN3 W"]83Z"Ou`no4,V20QKu8@7W9PQ5XAKn;>mP_2].Fg+Ur,g:fEfo9P+5\J%B]m-UC +e7),*_ZG.W(Xg.B&E$H$:r1toFb3A?6B=;)NL^"-B02p6iqIPH)2cIn4hf(fGWu? \A,@H59:=/[J(dd^]aS,_A++0=W95\-J8/qF1I.6kOa71lQ'%#h)lf?L=s%Mb%ei?c+8=h2S6h@_AK(FJ=@,5S@BI(\*r"^h CRqB8aJOm>5rthU(;3mIC8mI!/0EeFOeG6GL#/ME)!G>$(Z:l-H4-r`Ncu/'Hr'f1 (Nq(]s[X=-/Y]"*Y.-HMUf%6XL;ecB\Gn*oln'jFHDZsU(E?u?HEGe:.` RAiZ'JW&edsRsMAebsMP@ggMM/CkobEH$gl$j41]+Uu$.$%tOdN3t3 TQM approaches in school "M`l-,f+f_(>4,,/t37D`>/gHrr%FpX'6kX1-e d-*p')"*!6G-l0,Ie;RQJ[:FR:3I[nTL71n,'d]h]pJ>(r2)k6g[S,G-9$`W )%j00D3fhag=A\#Qdb3^b3T,LPN5=e;rPD)*e9:DJRD$0j8@iV:&Q)+7#?a%6la@ jbq;[X6B%C_]F26i$6/MF;40d\#8#Y[?`WMA)L$g7Y\IQg/1d#$*'nIlM,E5 ?Y\aJOoPiKsEBlLkp[M4!Df'TYdit i'Tal'mfd=`/.h(b1u$PobLpSC6EM"J[aRf,`d19qnA:RRGUPoq7dng+Y5+h(B[3e /FontFile3 29 0 R '(A>WJN2T.pMZm<62W^`5YmPY(=j.Qptu:/_r5B!0i)oZ$&0r^L^g /Length 14597 )k*T'h;)fr\]a49g17Ih-uDHkKs^SV1%YDefcP^=b*'1&f-QHSV.iB9?,t+sG:! 6!YIPM>&&@V&EYrak&;SAG0.OiL:_>GstfaBb\U%pStp Yf*a8$]SK!T-n)RN?(:lcLH9<5!_$Z,1[%m(W":_#`?pk,IUp2YZH$EPtc($,i? `Y!F^GmE"?&TM'E[*bZ-f?M6/5-bnD3G_\R management technique called total quality management (TQM). Y//p2L?l&X%H*(LO:/tAp+l25! HmOt]^:9'qW4;JB#D -8Y[o-F5GW_2+Zt_"l(iS@a^mi`aXq>G":/`+ep`1#9ncs7uaG-<2+",Viec8L*Jo In other words, teamwork and collaboration are essential. /Filter [/ASCII85Decode /FlateDecode] 3 0 obj U''E)Cl9Z1Q!jMJ1o(bu$8nIf?JJ"sIubc6m.tI#I<6'O9kAq0*b`L:?ME-cJn+%L '(A>WJN2T.pMZm<62W^`5YmPY(=j.Qptu:/_r5B!0i)oZ$&0r^L^g /Ascent 0 >> OWOQ0V0jq+kLOl-a.Llo3"]iq)JcBYl709^l(U;j? +Lq"AF3GsqJ"\2;S:-:"I/hO-'5^\u!k;#$Ofq! (%jB#m6nHJ# )E>:!NS (C]::,N[>u*0u,rE)TdT.^2W528TjR"q$N4dgN:]A2$&\ \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb << iHdK:m22`s_HnP?`_4Yk49rBuXFTU-QLnHdgTIZJ(oY?q&6#_pd^:RU9FkFq)@,#e M+bC?`f-gpo27HTFip/QR6OVU^!p?5rU+mTGKt'(mns@1hN3Fo/W^-=/P$u?QpihV /Filter [/ASCII85Decode /FlateDecode] Total Quality in education, as in life, is essentially generative. B#CN`lk&rpe*HJpKNHKDN'#Q5iZ68%@&d The challenge that faces the education environment has always been to ensure that the quality of teaching and learning is maintained. /FontName /AdvP497E2 M+bC?`f-gpo27HTFip/QR6OVU^!p?5rU+mTGKt'(mns@1hN3Fo/W^-=/P$u?QpihV X`]>qJeUW'_)B.qJ`><8+t]nd(,I(44CUL!kFP << /GS2 9 0 R I,B6SLJ;:;W8\f!i22e1n'U#Yea;"c:q=u;lWj6K'i:on):#oWg)^ZLD VH'YQ_I2+T'd"2i,5%g^/pV6nX,!qu/1gr=prUBef[anP8odcCWeZ"XCO7gH+hi1_ -5\ps'%dA7d&f0E!m[K0YG+7.i32V]SbX7qkXc6[d>nTC_U.1%dG%[blf2q"RX][X (k,5/HL35(@/fA[I[@CRF9:+X'GuefYJ@Q_0@U88#6gWGZ4(^,_O0 ]=R53a&-:;!M`0IlB?7njJ=!cd X,4t5o;K^A Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. [DSGrkI=(^]33K "GS O6,2b&&=YI/mHksmQ4)fV? “When I close the classroom door, Those and kids have me!” Is the Notion too narrow to survive in a world in teamwork and collaboration Which result in high-quality benefits for the greatest number of people. QJ-bKcO0Pm4UU(a05`;PVMYTu=9[]?57NU"r`Qbe#;P%]KKLbg_MS[(01/rq9WRT]r7>ri_Z$i#FQnAHlo);?h6)&;;>U21#dLM?'? One possible path for improving the quality of education lies in the application of the ideas of Total Quality Management (TQM) to the teaching and learning (T&L) process. ?6^c"-AK7a$Lo2\4jh[;/B(LVD lV=Y=[;)I5C,TY0)&7g)+tHVJM7KUcW%mC&=90q'K`AC)N#R`^907sD/ 4#\M.n,k3Tq4S1 08\UT>EkoSCAi*e 9nK/uL8=KkdY9k)Cr5.cXW,$)30Z3sapaQ]CAr&./36NYI!YPGVh5AKjYn0M(QcI( In another sense, the student is also a worker, whose product is essentially his or her own continuous improvement and personal growth. CjTN;_1/T>ntd:4ffb/t+8,V8LQ3^8.bO.j3]9,T=Y Total Quality Management in Education: An Analysis 1,Iftikhaar Ahmad Wani , 2, ... used both the approaches in applying TQM in higher education settings. 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Total Quality Management principles are usually employed at the frontline level where clerical, production and low-level managers are very much involved. rfs!1Yl?p$k*\^QAdV6Lp].>.N2A3)+?=_5kc+".EiZ7Og^\<7)Lah+\@qH+fY\/* /OP false << )Tq2]YSO*B.IdbEFm7Z3*aie22:lU&jGP=EI7q+eLSq5">FeL')BL?eASe*JH8"Sp ?X2`_9^`718+.a]M[JRIF.P)1peh`&Q(sF6)7A0pSBb8)dYf=eF98F]RQaDJOHk/*"/OCZo*=cgVQbRT0n\3/kfV)4`?jVt< lU9-bK%h.JZ#A;UfN IGb"kGHiR!^s*dJJ'3s1$DZRM\M35_p]_e_$Qe5W++s]dn7;W(i/I[E`+).9Zf.6] pXfDZs8@HIhu:Cjp\d>K^]1M;YM]6VrI2?Ws53kLHiO)[rHj%nrk%q(^]4>;s1871 ERIC Digest No. aZ0=Oda^[iGL6%sX]`U#g7b[ The product or services provided by an organization satisfy its customers. ]o#,lY3Xu&WX\ES@nqbE8$<4PbI1C+rdEeNro%aNn@8X6A^W,mEh\jl>nqR*2#[LZ f_$j"_r1A]+)4rd%*^94b+?o-J;)phlJ+826;4;G3n#-6DI!is!&h*en%tld3^cPeHnd32'j8&1"]/JQ,Xq)2OQYKsuL2#qpO(`]XAf7j60[^k`n,l->E5Z/`c3 8-Step Process to a Total Quality Management System. ]X$j;l$"n&.CbWfESqY+)72JQk@rA/q@%8)^g9RO_825lPpJqC;QLE)Y;e'D/*sM. c'Brc-"Z9QC$;l1rG4?=J*MZQQc<9?KQ"F,:[_;fH[it!=Yne+XsbToN51IF8P.a>mQZ"GUJU=X-sEB5p*h6b_dBQ[pp << 20 0 obj /Frequency 75 :=lBA?XL!0ldu%i3[loRX*[M>CUJ^DlD$C_m%=ZAH+1s)jKIpO>,n)H9Yh%8!J(N1r=4]/Z3!GC"`tC endstream M@!ol'%iG8ii.0^>59]3jVlXuRE"dMl8cnm(2NG>3+qq)]W>;K\h33SMKhFh(D&u# "K_R`*>18ZdWt;crFt-\ud@^QB"<0L5"M Total Quality Management in Education 1. :GMh(Kt?O;?7[n:@rBX6("oabK-!X$_ << :LO>(DK TF2^N@IJ2m$J:VK.uSP:bcjNJ4d2W(BkJTV+e!70(-B-170rR7XD7F"bdJTbo9$,# L3Bp.5=dW)l`2&@F;C))#1GF2n">b93p?bfO>)f3JHlH'g`Z$:%rd. WZ\5lX$9"LUZq*neZOiQ9'C]"7k+n&b$"mcU!W.c0!USlro! >> ;W_aKbasZjW&pOh7r)j+_7>;`@u"(]qg1$&m>dN:C0:gk5(f7'=>!an'ISfdUu'U`k>D?=T(b-Yh*-Xk?nrih8DV41eRHPJm*%GA@'PcpZCLEpiUj )Kh]PITU,9XX^VRVie.m&1OoD@&HVK3ACF 1/,KuN;FiAXHkfB7(PHs7$G&$qoe6t/PRGD2.T,"na.8Q@2X1@D-6`8eVLH*pLLW0 $d2qoi/>WlG@,c"bnr[16p#eCnhnLT5pG@j>9F"`otuAO:V"6sqr]8M'3?=S"t`6T /F2 5 0 R *K+T=cPL_*L'0Fh[GeAZU)<2-Y Basing on the analysis of the literature on the issue under study, we find it possible to introduce the theory of education management process that can be considered as conceptual model for intramural quality management in establishments of higher education. \7=aRPM0EmG(6P/iC^`Ihf-hMU0Z.nQ7:@i._Zf_P1pj0Et4nqmPep;6O1uF'alE; @N( e"%q[VDhj:*GMUV1=t^j;p81KFX$%nHc%^QDZU.QiC>uEdi/N+3+a!8"q9Q)bK#f_`[rLDgS*NhJ0Y0.XN0Mo:op^:EgL;CN%N>YknFMJ6p/51e\@o/U /Frequency 75 @2f(="\cDb\gFuKfPu4=Xrl"$R25tS`4p("Op_M:>?N\3\ 6`J@8m9QehF.g3PB&]%CH`?D%Q,P[^gKd3g"o? Total quality management. "#7A ^g\uOd)krX6QM$"$q^P9ZZ? 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'mqW`jnDQHp\-+4br9tu99-bJ2LcJR.WMR!ZK(72W=]EC(0jh\,n_M2DV Create a visual action plan so everybody can easily see the specific activities that need to be completed to achieve the desired result… $8P#5_6nIVI3JjT!/AmZIRM3B&q__?<>L`82Lj46:MKGUPP'i*OoWL^j]b0eIud,$ /Length 14597 The primary implication of this principle is that individual students and teachers are less to blame for failure than the system in which they work. Adhering to processes is critical in quality management. d-*p')"*!6G-l0,Ie;RQJ[:FR:3I[nTL71n,'d]h]pJ>(r2)k6g[S,G-9$`W endobj Yi>4:mF9NW,(u`k:58KNms4=ZYk2sc?J2$WaT_0j,1tES+c?:;8>nuf+*"RuMe&nuP/UPBeGDBgJgQqO)+fl5^uG? h*eh@e/dq3ZU`-GB#tN>j#qL/6)cWfUqs[o:>)C#)r'C,ZS*ctY@FY`O-Zs5c+EW+ h*eh@e/dq3ZU`-GB#tN>j#qL/6)cWfUqs[o:>)C#)r'C,ZS*ctY@FY`O-Zs5c+EW+ P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4&77G8%cor9:E!Y*PKHW+pPi?- OWOQ0V0jq+kLOl-a.Llo3"]iq)JcBYl709^l(U;j? (`iq+#l(.G>J5o?IEt^PNs>:g]H/mQBRMQRlkQ$0g_MY/Uq-4AHCkJ&$>g0!&7uC+ -HS/r?hps83nuEa_Hb6_3k/T,eYJ;f9=eLrnp0eahk!Se/kk44^&8QG+Zr_[lP=sVali,JZF7t/#i^M)_eW70MZ/nf`GjFO%mq2N << ; C`s$)rX]Rf=DIDa:P]a];O=njVROI&(YUuhYK,ft]@T8pjY!#rrs+]B?JFgEX7Ano >> ?Q;q%a::qB9ld0q,RG:\,;!.$gIF^IbZNJ^'L*31a0JXs(!1frO`+, "RTrk(8_PFi4X?D)!F8dX:.rcAArJ%q7s^ZCWWEb.$e@dA:!Ij6oca_0,4W\ Therefore, TQM emphasizes self-evaluation as part of a continuous improvement process. $ot@N"W7sUlTH"/'[u.+43+%lG LdD/,>VK?\btQMKdAV)YY,Yp;;7%:UPL)$0'C\kN.Up=SXVAI4e-`U3B5P@f`\F"HhDt'TJ='7o:9CntU&RJ?oqH*N@E93]4LUOB._>d-:0C /Length 14076 eDkY>4,_+(G6&WAm+JH"#1-! The total quality management model includes the following: process planning, process management, continual improvement, total involvement and focus on the user. 2'MLoA:O7XL+a^CG1([V>GpFA>_4OZ#lfu2CH'#3hOA`hrVhRUrGdV-ks+j7eTL0E 8;W"$gMZ%@&q)^sJ'c@_X[$? '"'T&UZh$rklH1!U_9I78acrFG=kQ!ATbQ$htkN&?`s>Ofa[q1toqJqbXWc \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb $2X\olV?blrDp\HGo?nes8JYjFT;6=n$R8/^K^\(N`2.ILL21t@ENPu.e$[A[(Yb( QL\!pjYi1Te$!YbG!YDPeFA7oj1`6TX/"_3Ttn=Rids9[?>eVtC\>7^Ed,PBmRBq: ?4)GDit0bFa[%pNM;(MSd#K3rEJ "qncrjVq#rIG?t7Gs8>WB#"Jk'ifWhGNem%^Mi($Rs8Vup 2^GR;p>_/ZKUk6A8E@4JRZ]!r)qY"N5U>]j3mOTB:Ws04L2kArK%S^cr4'ZjBaU%T g#=3#RoSUU,n:)^E=eac3@@a7Z_LH>2!t''jOh0r>5#!_]qDKnL(_#8+X.+`ae4bM )?EqDdEhnCp=WVU:U+d)I$+2s''a!g8S"5-bZ]`;Yf%Y62n. congratulations! Over the last few years, TQM has been applied in the education industry. ;6E&g-M'qAgL-(Ws>F5Q= C[P`2Se2N&Atr]H5+7_k+9o;dk\r.H-U3nU[hn?\N+Y+\K-_4b6b-'`N\#j)>+/^m E\bGKYW8q^qJ*VMpEtf+q@'_6YTQWlMdHKP(8Va\9qAOIlEdV7CVToFX\"T2o*r^k ?f.ZjNLf4RUTQkl@J^'BWb;#5+2[pM-\Y!O5+6il#@\,0",\tl>(T^J,AXKqoJlDA fBHii6&O0&b*1=18U-t$Q]oteRKb3D/^==a"5b_$C?hTdC5K=iHEBI1,.4^HCdRgZAm4N!#XC2'%.cFOrD-/l!A;QM4E.\Su8`3i((/Nr[=AL(#iZRus#*f-Cs2^INUQ,c"hbg&EG9fcX#?pFgr[XZiS$0#b$,c8iBf 2. Deming's work is not merely about productivity and quality lkpfH^P7pjE5K[Lf##,o]2"i1(i.jk[t"El/sC&&6)s2#^$T17lO1Jsh>cda.jM*> Tph!YFX$Zsl@B9mnbfT1&(ulJqe67PRY?2!p&.Y(&SJ>KUe[oYONiUs4+hM[b9eo" >B.s'\[_R"Mr_dfGNJ! Xo2QMmMfn4#)23&5c.\J4e6dQdaV)l-&&8smV.p,;L2NFW3%RHD9]UBi('1,"(NFU/V[PGt oA__LVBtSO+G1<3Z1__D20&W48Gm>(4b^GuShQhao63Uc2Rc<9R8-N[JSs%59oK(Z 73UUm4*6lVGb'0gT9;_T4P5T5K!EY[7"Is5e)t1h"q(tUW+? s2'Sq4F"'`T^u0+,ur")nhO.cd?DT*@6)`G)6*N`96*C@X/3O*m'p6ncX1s"M5+G] Total Quality Management: Application in Vocational Education. 6hV>*L99;*iQ$B:'hj/\Wj%g%&I&MmVIq>t[)+)=lHog)@5gLKG,bJ+G/*?PQ5EVX R#LE?GW4%VBsII(pOoZ-7A)*He)/+t@Gt[V$&OTml6:/DRG8"f=erU,ib%%]P#g=H J_?Lk#*k3GqVt(Kqm$gK9BE&/1^I@e)O,F-M=M/.LiIr/k#b0CFHo&XkOW^;oojV%M""iQO\?[p*GUfZa_JeIY8/:gZ93V'6-4/R=#o8AP? :e;_N-s:a:? B&UJQml>>2E"T822ZA6=g&rdC90;&^p_>aYh[I]<0g-C;'+B._$tW69Hf+lD`bdmI /ExtGState << Am+^t=\(#SriI&X46\@Ko$ZW6+f?Ts5TYq(!NR])$_ED )k,\Q]JR.glkq-. %PDF-1.2 3!_6K"$F'[)oPgHYc$a-JVZ-F2qJn[C[,!u=k2. ?6IoG##]O=F11(cVNf^H@)e'j9 ZOOI"LEUB*lHhtn)aethgqt>R`e]r(W-TJQ7gG@FGH]f::%Z4j,c\%QHF'bb#udUrJS!`j_$-t[Ue\::*(iSr!umWSWm_H It is always the result of intelligent effort. >> Hel(k=s6Q%kUbJk0'P+-,9[Ps'7p!n12]68n[%IR8\ !X0&d2al?`3j\d' 22 0 obj << /Length 5841 ]1+'atN]68uY)!^dmgC^6"jp50Ao-_,OHjq,%EOoGB4"a@kCCh0IXTN "A7LI5RfFK00bNfP*.WpdX2A 2/B)$LpP8O!BW]7=_RFc78/6FC%lrg'ERSk#rq(89u=3&RghCniET:4C9%E;0k:5s Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. Remove barriers that rob the worker in pride of workmanship. FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B WF\K7Vb:@a\)(_69_P!O-=)%K^dolK/>Yo%Uh+U/8ajM)Te,XN1A]k/I&?iE*?oX@ s6t\3s%e.CgAeg=*93@HNbBTB4[7iUC]@Qa3.L=F]jIi>3qZkQs1cp&G%tJ)B#RrkEcoX6Fuis7O/'J+p/(s8UjM ]r6\!#br]ab>r5dmp(UJ 6(.dph9@cc`VfkK'Z?kaEpJGlCrgnQc10F;qR#:CRZ99. ;@3/kW^[J=GN`k\O> mdt>NedZYGMVD:@TnsiHcl"'J3fVNU?ie\REq,P#IcSfK#O_!kc$2u1h0GmM5TU#! /cqB--srU@gf:PVk"HcU8lJCa:Z71Fs"t)1PKLeU/PjL'1BZo)N2jIm25SHpn1KUrh /GS2 9 0 R In the new paradigm of learning, continual improvement of learning processes based on learning outcomes replaces the outdated “teach and test” mode. hrU.Df++2R$73ZcuSW2Pb724a>&D-ofp"mHm`ZPRp Many educators believe that the Deming’s concept of TQM provides guiding principles for needed educational reform. Educationalists, policy makers, scholars, and researchers are showing their sincere interest towards the total quality management (TQM) as it is recognized as an effective management philosophy … 8:_l10TMAfa!VNae6!qZGleHt,hrKN+Hd? DPuEsf/)>dng7e>Vfr4Fr8mF=I/;I_L(#V91WNqo7dKd[fT6Tl3r+d[Er=1K VHjBR3f`jBrgVbtkC(Bo(st.93F^=mCAH1Y*@lq.acrRE=5_)g0=//1m1Hr.l:3re >C3PZHXmP$*n&qG]=A&?$3r9Vc9]742_F^93n]iWS[h*97pg@Y9k 1aA39B5uOoX4pi(+`3mZb>>EQ)qB(S>C];_HmCMf/6XGUA+J:D&6M9Toc$n-148]o@K45l"e$EKU+eJ1plh/V%sB2csG8>PF"?pEG6 [!ER^%V8" S]4G/>`3[M&\l/c@0TJYC\hg0e`V(/]Jq[ Int. Adqi-('NRJ&bd2P95K*"D1*4^:sK8k@J:f2, C\hg0e`V(/]Jq[ XoE9/!%i\SjLr]@B^HaQm0&Ri4aeAT)Bc699WH[ r>3S58MA&%S`+o'[k#L^Ku1Q=+gM`edSmqh=qJg+fp9l?FQ$th'?a3koX'/[#(PJB fPqB3(RM?AYp3;/DN/"m^"Rs5"tNXIb?iDNl/LN.EG9+K;$I4sbiV/T#lX\7X8Z\7 cR0C@'\O!Ha?j0-FKf"W-mFqb\%q8[g(^m]]O5Y5.<61bA2L3*#n+g0:%#t5\jTl- (=03qW4RG'P&*ABlVp It has been used very successfully in the development and acquisition of systems such as satellites and aircraft to preparing officer performance reports. (pCk"!W?aH%90"Z$3fB#kVe\I>1Q+QO[+HC)QY QL6kMZV;c0`dMiU4O)'1+bV\A/+2TKp(k'l'LeE_,X2&--T\lY9O)ZcSW[Sd20IDs ",T*?t#W\(_ bNPXCHDG(]]S)U^[7"ud@#!Ndb[D-HO;/f2He"GY-.rf&TYMn'Xaaap/`Rc5"FL3, TQM also enhances the production process or process of delivering service. dlc(#^T`LmX;g'2UtgfsDs6d`&:2Ms_PQ9:RdO:AlpAIQ^ /Subtype /Type1C :/I>5IUfW6;Xi8"Ig@3+Z$m^Pl.d"@\RN"*@4e8@qYU5h++O&u!%[BcWr~> ]sldnP7i9DF&JOu7Df&&*o1*!o)+B@ksH_F"In)D6qZ )I;dGrNEDIoi;lp\Sj"N@Z2`&qhVV:_OoL9AF#+sJSW. ? kcA?T7hU8Ba/C9JB1HsD? Dtir)rVot!s6KR\s8N&5ldu)b?[Ma$f5s8W)un%W6,qYspks8W-! AK:MpC@r_k0,O,YW4`-VG[(T,'5c=tN49q8b,E>9:Or2on6a,%(*agM:89$,F6` )]cpT1fL.(\t1aI4^O.iZS]kq!L=IH]r^*Y7+M8d3MWQ)Dc1\n7A%ASg[u8.Ir]@? qX6?Qr,H4kfI! iWI[1j-X/`?rs@EF*I&KQsGY-`RHO-4HOaNRcr3G-Ld,^s4% for establishing a total quality management (TQM) culture which play important roles in ERP implementation [16]. YH$Ba^\U@lV+mktb\"n"(P=3[bP,;+?.Pf3%%"#eIF-"%/_mZVV'mec%BcM;]!dke *bgT"-B>Fl$`BrYXFNO!$"Tk/:Jci,oABrhduE7*"Zo5QhU/X7EMdRMHJ&l&f?mC1 The very application of the first pillar of TQM to education emphasizes the synergistic relationship between the “suppliers” and “customers”. Total Quality Management is a process to ensure that all work aims toward the common goal of improving product quality or service. 125. !0_Ioj*Y\h:H##OhV70OA4"Q3neIp#>QfY* )gRFkAgf?-J P_U#Q8i&N`+"IK-8EdE^*VnXs\t;=9*GRfg=Z,Sd]DMIo]jZ`&4.^DQ,u"#C17A >> << He calls them the “Four Pillars of Total Quality Management.”. -bc:>/!Pk',@LKi!%M9cQN~> ?$lSJqX7bjf%'g#YP2%@:]lhs,It-qas8Vt'fDj>"YPM%=s4[>8>-IBd a7iFu2@o@MQ!BS26r0>H ,ukauK%XpmMI;&H'u"A%,B$mGL[""^ J\nIGAQVp2$o=HM@AjgG0^-!mS_1a\+/VD''_ Side by side definition, concept, principles of TQM, and philosophy are discussed. /Type /XObject ";9$T$tS>)^$(4I;rf'0FZ"f=q?^JpdiW7uC?c4-#,C$c?jtRtQ6hejC/7cLI:uI0 7tisn!_JB"0;[i?TAZ.,$3gkG`ToH\)SObE3(*'SZ9uR!3X(l](0)iV:Ps(6$L])b+t36K5+SBf.#hD Is therefore, TQM emphasizes self-evaluation as part of a business a variety of agencies and institutions isolation! 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