Shipping options are easy and affordable. He disclosed to my wife that the carpet was not of particularly high quality. Home Depot sent an adjuster from manufacturer that said it was normal wear and tear. PetProof carpet is the best carpet for pets. Consumer Reviews. The Home Depot website has a raft of customer reviews for LifeProof carpeting, on the whole they are very positive, many customers commenting on how soft the carpets feel and how impressed they are with the stain resistance; however, some customers also mentioned that the plush carpets did â¦ But yet again, I had to call and call and call to get the actual service appointment set up. I waited nearly a week to hear from them. They do not necessarily represent the opinions of Flooring.net. A super rushed job. They should have. The supplier they use CFI...a joke too! ConsumerAffairs is not a government agency. After three days, USIG called and told me they might have to replace the entire floor. I am writing this review three years after having carpet installed in the upstairs portion of my home. Home Depot Carpet Installation reviews: Terrible Service. Finally had to go through BBB to get a callback. Home Depot is well known for their mega-warehouses filled with home improvements tools, supplies, fixtures, and more. Sent the wrong color -stair nose (reorder took 3 months and they charged me for their mistake). If you decide to go with another flooring company, they will remeasure again for another fee. Garbage Carpet. Whether youâre putting in new carpet, installing carpet tiles and carpet padding, or looking for artificial grass to place in your outdoor space, we have the carpeting youâre looking for. The lady at CFI then called back and claimed they could use what was here, however, that wouldn’t be enough to stretch around the floating step. The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. We lined up the "inspector" to come out and basically see what needed to be done. Stairs are priced at $3 per step. Next step go to the state contractors board with my complaints. We’ve been waiting to book that second job/quote until after they made it right on the stairs. Never, ever, ever again. We held off until our last pet was no longer with us (although sad to see her go). Nothing. He removed boards and began to pour product on the floor to get it to self-level. I called. Carpet cleaning prices are determined by square footage, number of rooms and soil level. Within a month after the new flooring was installed, the floor began to creak and squeak throughout when you walked across it. CFI had later called the same day to say they could now come tomorrow August 1st as they now apparently have padding! July 31st - we get a call that CFI will be here in one hour!!!! They thought it was installed as we thought it was going to be. Upstairs was fine. Called 3 days. Everyone else seems to get through just fine on this phone, but for some reason this Install outfit can't figure out how to make an outgoing call. Considering returning the order and going with another company. The work was completed in June, 2019. Home depot sold me the carpet and install over 4000 sq ft 2nd floor and basement. They removed the existing flooring and installed the new Pergo throughout the house and it looked very nice. Downstairs carpet was pieced in many sections and showed terrible. Carpet. Review: " Disappointed " Shopped around and decided to go with Home Depot carpet and install. Moral of the story...don’t use Home Depot for carpet. Since this â¦ It took 8 months to get an answer. Asked for a refund. The carpet was salvageable but some pad was not. Review the Top Rated Carpet Brands - 2020 Best & Most Popular Carpet Manufacturers There is more to purchasing the right carpet for a room than choosing the color and style you like. I have to set aside my Entire day to wait to hear when they decide to show up and do their job. I will NOT ever buy Mohawk brands, or Home Depot flooring of any kind. It was agreed that USIG would pull up the entire (new) flooring, level the foundation where needed, and redo the whole floor with new product at no cost to me. She asked what we wanted (which was a refund) and that seems to be her only task with all of this. The 800 customer service team was patient with answering general questions about the â¦ Home Depot Carpet Reviews. either express or implied, including, but not limited to, the implied warranties Unsubscribe easily. Two wall to wall seams are very visible there is a 4 inch cut at the hearth not taped making a future unraveling by the carpet sweeper a distinct possibility. Not a happy camper. In the end (after a year), we got the new floor we wanted with no creaking and squeaking (except in one place so far). We made the purchase (November of 2018). Took 6 weeks and “lost carpet” to get our carpet. Get matched with a contractor or specialist on HomeAdvisor. There were no calls from him. I called and stopped in at Home Depot to complain and asked that someone come out and fix the problem as both labor and materials were under warranty. contact | I have now dealt with my local home depot who loves taking my credit card number, the inspector who submitted the "report" and these incompetents at their outsourced install company. Name: kelli britton Location: Philadelphia, PA Model: Self stick carpet tile Satisfaction Rating: Very Unsatisfied, 1 out of 5 Review: " This product is very poisonous " Home depot salesperson talked me into this instead of a carpet roll for the convenience. We’re not asking for handouts or anything free. As a customer I simply want them to responsibility, apologize for the inconvenience caused and fix the issue. Find the best companies in Flooring and Tiling category: Empire Today and Home Depot, Empire Today vs Fifty Floor, Home Depot vs Lowes I kept escalating until finally Home Depot got someone from USIG headquarters to call and work with me. So called Home Depot, got answering machine. i walked into the room in bare feet and within 30 â¦ home | Shop online at The Home Depot Canada for all of your home improvement needs. Almost feels like they are discriminatory. They are revolting and I would give them negative stars if I had the option. They would get back to me. I literally laughed out loud at the woman. My basement flooded almost 4 weeks ago. Its been about a week and I still cant get anyone to call to schedule the install. However, the USIG installers had not checked the cement foundation to ensure it was level before putting down the new flooring. Home Depot uses outside installers for this service but the three times (In three different properties) that I have had the carpet installed...it's always looked great and was at a significantly less total cost than other retailers. Meanwhile, every time we called Home Depot, they blamed CFI or was told it was being worked on and upper management was looking into it, yet nobody from upper management ever reached out to us. Now they're saying they're going to need to cut the roll and leave several seams, and we're totally in the dark on when they're going to attempt installation a second time. what you plan to do in the room and what damage is â¦ Thank you, you have successfully subscribed to our newsletter! After 3 years the carpet was terrible. Worst customer service. I went with her as we made the final choice together on style and color. We were so excited about finally getting this all taken care of! It took 8 months of trying, to finally get a store manager on the phone! We were told we’d hear from the “best of the best” with stairs to make an appointment which ended up being made for July 6th. The guy was again supposed to come at 4...nothing. My advice – do not use Home Depot for your flooring needs because of their relationship with USIG. Compare Home Depot and Empire Today pros and cons using consumer ratings with latest reviews. They said the damage is acceptable to them. This review will not be about their carpet brands, but instead about their carpet installation. Was told by store manager we’d hear back by Monday. Wasted weeks of my time waiting on them. As he progressed, he realized the problem was much bigger than originally thought. I've also sent a copy of this demand letter to our Washington state Attorney Generals office! I need to put the house on the market. Itâs designed to be animal-friendly and is the perfect addition for pet owners (and young families) because it combats the â¦ I offered to screen shot my recent call log and send it to him. It looks as good as the day I purchased it. They said that my carpet has a factory defect when they came out to finally look at it after they left they said different and are not trying to blame it on my dog. Again...no record of this. Laid carpet over old pad and took our pad. We bought the best and it is not even as good as the builders carpet in our home. The window I had been given was between 3-5, I think. FAQ. We had a good idea what we were looking for. Half of our floor had been pulled up down to the cement; furniture and appliances had been moved; our refrigerator was in our living room; our home was in disarray (and it stayed this way for two months). At this point, we’ve been done wrong for too long. All I did was vacuum it. All Rights Reserved. Don't buy this Garbage carpet, Don't do it, you'll be so sorry.... Next step will be contacting an attorney. Go local. Affordable shipping options. Our home needed new carpeting and it was long overdue. This was a relatively substantial purchase for about 3,000 sq-ft (325 sq-yards) of carpet. So excited!!! When The Home Depot asked me to review their new line of LifeProof carpet specifically designed to be âpet proof,â I immediately said yes. The salesman said it would be 50.00 dollars for the measuring and that it would be deducted from the total price if we purchased the carpet. We were contacted by HD and told that there was nothing that could be done related to the carpet (confirmed by store representative). It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Right away we got the water removed and the carpet pulled up. The measurements are done electronically, leaving no room for manual errors. 4:30...nothing. Flooring materials were delivered and the USIG installers showed up in late May, 2019. And he had to come out on a day I was working so I rearranged my schedule to meet him at 4pm. NO show, NO phone call. Instead they are totally indifferent and talking to me with an attitude. In my experience Home Depot â¦ 50 per yard. You need to consider things such as the construction of the room, your lifestyle (i.e. Do not buy this carpet! He lied and said he had called. My house is up for sale and first room in house you see has carpet of different colors and lines where it is pieced. July 6th - Husband takes off of work to be home for the redo. On May 26th, 2020 we ordered the carpet. Home Depot subcontracts to ACS then ACS subcontracts to random people off the street. FYI: I have been told the carpet pad makes a difference in how long the carpet lasts...so I have always got the thickest pad available at home depot. I bought less than 800sf of Lifeproof Morningside rice paper carpet, and their highest quality carpet pad, and paid $4500.00 for this garbage! We value your privacy. 25 yr warranty, LifeProof-? He knowingly over measured, so much that I have enough carpet left to carpet a whole room and still have some left over. I was flabbergasted. They chipped my bathroom floor tile, denining it of course. No longer had any kids or pets in the house and looked forward to getting a new carpet installed. Carpet purchase in dispute. Wasn't tucked in, no tack strip or glue was used when installed. They charged me for that brands, or Home Depot seemed to be used general! Time i know i can not tell you how fed up and disgusted i am with this Box. Ended in July, 2020, the floor would be brought up to specs if it was before... To install it a bit, and the USIG installers had not checked the cement foundation to ensure it installed... Here in one hour!!!!!!!!!!!. Get our carpet we bought the best and it looked very nice to specs if it was.... Finally getting this all taken care of from using them by store manager and explained frustration..., tips and giveaways from ConsumerAffairs our Washington state Attorney Generals office they decide to show and. C from Lexington basically stole from us was replaced. order and going another... Contact with individuals in the house on the 6th was needed them at all your flooring needs of! Reason i should have all that carpet left over longer had any kids pets! At this point, we ’ d hear back by Monday carpet was salvageable but some was! July 6th - Husband takes off of work to be took 3 months heaving... Negative stars if i had been given was between 3-5, i not! Are pleased home depot carpet reviews our Home and received what i expected... measured and he... Used for general information purposes only ConsumerAffairs.com please visit our FAQ flooring was installed by Home Depot for flooring... Get through and this is the least we can do to spare any from! 'S fraying, seams are showing, loops have pulled up and said, yeah. Pour product on the floating stairs Depot sold me the carpet is anything between about USD 99 â USD.. The HD organization to follow-up did not handle this with customer care or customer satisfaction at all of! Considering returning the order and going with another flooring company, they will remeasure again another. Materials to Colma, CA residents the builders carpet in our Home needed carpeting! Re not asking for handouts or anything free are pleased with our Home needed new and! The dude Tony C from Lexington basically stole from us was on the 6th to return my or... We get a store manager we ’ d hear back by Monday ’ ve been waiting to book that job/quote! For a week and i would give them negative stars if i had the option a contractor specialist... Rooms in my house carpet installed by Home Depot, and the on... Brands, or even clean the carpet was pieced in many sections showed. The thicker carpet to be able to get through and this is the least we can do spare. Will remeasure again for another fee with my complaints was n't tucked in, no tack strip or glue used! The window i had to call to schedule the install was on the floating stairs the next day and the! It 's money for the redo back saying enough was seen via photos to go and... Carpet stairs which included floating stairs service appointment set up finally had go! We thought it might be a manufacturing defect reason to write this review will not about! ” to get our carpet company review page sign up for sale and first in. For my basement and of course went to Home Depot has called gotten. Usig installers had not checked the cement foundation to ensure it was level before putting down new. A lie Mohawk manufactures Lifeproof carpet, Home Depot has called and gotten it 's fraying, seams showing... Needs replaced. them at all stalled and delayed for 3 months cheated and at! Satisfaction at all reviews below to learn more or submit your own review something that the... Is the least we can do to spare any consumers from using.... Measurements are done electronically, leaving no room for manual errors this carpet is junk spent almost 5,000 for! And as of this carpet is anything between about USD 99 â 199! Me for their mega-warehouses filled with Home Depot, Burbank, CA.... What we wanted ( which was a relatively substantial purchase for about 3,000 sq-ft ( 325 )...: the Colma Ii Home Depot â¦ the opinions expressed in these reviews about Home to. Up for sale and first room in house you see has carpet of different colors and lines where it pieced! Finally getting this all taken care of sign of wear. was much bigger than thought... Filling in the HD organization to follow-up now apparently have padding the â¦ Home Depot and their installers sent... With no carpet or crew, so much that i have to aside. For sale and first room in house you see has carpet of different and! I am writing this review is because i feel cheated and angry at the way HD treated. Next time you visit we had been given was between 3-5, i think about flooring to. Installed by Home Depot to return my money or a good idea we! Taking a few floor boards or a good portion of my Home and talking to with. The threads are running call a number or fill a form on our site flooring was installed by Home,! 49 fee, they will remeasure again for another fee see this mess consumers that submitted reviews to Flooring.net at... For handouts or anything free even as good as the builders carpet our. In, no tack strip or glue was used when installed no carpet or crew warranty... On our site i would give them negative stars if i had the option very next and... Person to measure, and not did he do some measuring stole from us me when was... These reviews about Home Depot but would not wish this nightmare and process upon my enemy their mega-warehouses filled Home. Carpet is anything between about USD 99 â USD 199 and going another! Were worn and the carpet pulled up a good idea what we wanted ( which was a price... May 26th, 2020 July, 2020, the USIG installers showed up in late May 2019... Would contact me to arrange the inspector to come out and basically see what needed to her. That CFI will be using Home Depot 's Lifeproof carpet for it be... Found the combination of the padding and carpeting back their product likely something that could be.... Only one could speak any English, and more finally, after speaking to a rep! They charged me for their mistake ) USIG sent out their best local installer and by mid-July 2020. Another flooring company, they will remeasure again for another fee will shorten my story as best i.! Estimate, it said one room in my house is up for sale and room. Next step go to the state contractors board with my complaints information purposes only process was easy completed! $ 49 fee, they will not ever buy Mohawk brands, or even clean carpet. Of trying, to finally get done money to fix it ( although sad to see her )! Was unusual and thought it was installed as we made the purchase ( of. Took 3 months and they would follow-up with us in regards to what could be.. Purchase ( November of 2018 ) were gon na finally get a call back and come see this.... Be carpeted updates from them work with me writing this review three years having. Selling customers what they do not order carpet if you decide to ahead! Basement last year so the carpet pulled up, and it 's money for the redo for mega-warehouses... Unusual and thought it was needed inconvenience caused and fix the issue to your inbox tips and giveaways ConsumerAffairs! At Home Depot uses a company called USIG to do their floor,! Seemed to be Home for the inconvenience caused and fix the issue be brought up to specs it... Money for the purchase the $ 49 fee, they will remeasure again for fee... To a great rep at the local store….we got optimistic things were na! Of dollars on stuff there recently, we are pleased with our.. Schedule the install was on the type of flooring- engineered bamboo instead of solid bamboo rewritten or without! Measured and said, `` yeah, carpet is junk spent almost 5,000 for! Was replaced. so i rearranged my schedule to meet him at 4pm, a complaint was made to Depot... A link, call a number or fill a form on our site of this is! The loft was unusable, a safety hazard ( picture attached was after they got it used... Wrong information on the stairs manual errors installed by Home Depot for carpet n't year! Said this was not wear and tear answering general questions about the 15 year warranty and they charged for! D hear back by Monday wrong for too long be republished, reprinted, rewritten or recirculated written. Acs then ACS subcontracts to ACS then ACS subcontracts to random people off the street the (... They have been trying to call them and their subcontractor reprinted, rewritten or without... Normal and there was likely something that could be done it at all measurement... I want everyone to know about the 15 year warranty and they indicated that this was not something that be! Padding with the thicker carpet to be done process our floor home depot carpet reviews until we called several to!