Assisted in analyzing and deploying software updates as well as other patch management directives. Recognized for creating webpages and support for SharePoint. The top three keywords people who held IT Support Specialist descriptions listed on their resumes are Information Technology (appearing on 20.33%), Hardware (appearing on 16.45%), and Active Directory (appearing on 13.29%). Setup and configure web and phone conferences for staff. Performed server consolidation and P2V migrations utilizing Microsoft's Hyper-V technology. Events (ie Essex Music Festival). Continuously recommend efficient/effective ways to improve the business to ensure client satisfaction. Re-Engineered the SAN environment with VEEAM software and Dell EqualLogic SAN. The IT Support Specialist will oversee the computer systems of the organization and provide support to the users. IT Support Specialist Jun 2014 to Mar 2017 ExPert IT Consultants, LLC - Port Fourchon, Louisiana. Offered support to CUL end-users who experienced problems with their computers and tablets, software, and phones. SENIOR IT SUPPORT SPECIALIST. Ensure pre-opening walk-through are completed to ensure all systems are operational prior to the attraction opening. Recognized for Symantec Endpoint rollout and management installation. IT Support Specialist Cover Letter Sample This cover letter was written by our experienced resume writers specifically for this profession. Create an updates image of the OS currently being used by company employees. Provided training to customers in the use of Windows XP- 2003, Vista-Windows 7 and Mac OSX. It Specialist Resume Examples. Completed timely and accurate documentation of work performed and facilitated clear communications between Gordon Flesh and its partner IT service providers. Collaborated with cross-functional administrators and supervisors to identify, implement, and support new network technologies. Installed, configured, and maintained several casino gaming applications including POS terminals unique to each individual department. Upgraded Domain from 2003 to 2008 R2. Objective : Detail oriented with strong work ethic; Proven ability to work well with co-workers and management; Strong organizational skills, punctual and reliable attendance; Handle operational work in Windows & MAC. Developed training curriculum, conducted end user training as well as provided user support. Able to complete high-end projects on time and within budgetsExcellent problem solving skillsAble to effectively communicate with wide range of clients and coworkers Objective : To contribute my commitment, technical skills, analytical abilities & creativity to a growing, dynamic organization where I can also continue to grow as a professional. Setup workstations for new employees and remove and catalog machine from departing employees. Created, resolved and provided proper escalation as needed using BMC Remedy incident tracking software. Worked with Microchip's clients to resolve software, hardware, network, and server issues via Phone/Service desk tickets system. Extensively utilize the Labtech support tracking system to record and track all IT issues daily. Primary technical liaison to assist the 24/7 Help Desk and Desktop Support with technical support. Effectively encrypted Bitlocker on company hard drives. Excellent ability to service clients and communicate effectively verbally and written. Campus support for teachers, administrators and office staff with widely varying degrees of technical knowledge and personalities. IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Spearheaded the training initiative for corporate office by developing training curriculum and materials. Was successfully able to meet 80% completion in resolving tickets. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and … Document all procedures carried out: installation, configuration, testing and troubleshooting of desktop solutions. Helped develop and logging of incident/service requests first issue tracking system with IssueTrak. IT Specialists assist companies and organizations with managing hardware, software, networking, and solving problems. Image new machines, deploy new machines. CompTIA A+ and Network+ certified along with and MCP certification. Customer service and client oriented. Negotiated best pricing for hardware and software quotes and procurement. Managed and oversaw evening production operations for the National Data Center, Cross trained operators on Unisys Clearpath mainframe applications, Provided Level 2 support and managed trouble call ticket incidents to resolution, Monitored Oracle and Unix databases to ensure security protocols were met and documented, Directly supported vendors to resolve specific hardware and software issues. Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software. Oversee software maintenance of applications and troubleshooting including TCP/IP, VLAN's, wireless LANs Maintain an inventory of all POS hardware and network devices is maintained and ensure broken equipment is repaired/ replaced. Monitored servers and reported issues to prevent operational impact. Synthesized legal and factual information received from clients, opposing counsel, experts, and courts for internal review and action. Install, Maintained and managed company VOIP phone system. Oversaw application upgrades, OS/hardware upgrades, patch management, and audit lockdowns. Tech savvy with the following skills can get qualified easily into this field – working knowledge of common information technologies and systems; ability to manage multiple tasks at the same time, experience with the technical writing for instruction and documentation; and staying updated with latest developments and trends in the industry. Update Windows service packs, files, patches, and systems to improve performance and recovery issues. Setup/run imaging process using Symantec products and Microsoft Configuration manager. Managed system updates and scanning for PCI compliance, Supported 25 users across all departments, configured and maintained PCs and servers for all users, Responsible for creating email and domain user access accounts for new users, Created documentation used for training and troubleshooting. Work with firewalls, operate value added network (VAN) traffic, and allow data to be exchanged between trading partners. Participated in the ISO 27001 audits and inspections. Responded to customers with a high degree of urgency to their needs and requests. February 2009 – July 2012 . Walk the end user through any diagnostic or technical steps that need to be completed in order to resolve the issue. In it, explain why you’re perfect for the job and include an overview of your career so far. Used HP Service Desk software to manage task, incidents, and service requests. Imaged desktop & laptop software for over 400 users and participated in diagnosis & technical support. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists, Worked closely and effectively with customers to replace/repair defective hardware and software, Instructed and trained end-users regarding computer literacy. Performed periodic backups and maintenance of key systems. Good understanding of Internet technologies (http, https, e-mail, VPN, etc. Responsible for backup management, reporting and recovery. Ensured an efficient and effective network by utilizing various network management software including Microsoft System Management Service (SMS) and Hewlett Packard JetAdmin. Maintain a Microsoft Windows 7 and Server 2008 R2 desktop environment. Initiated projects and assigned project managers to manage cost, schedule and performance of projects working to ensure success. Additional duties include the support of Avaya IP Office VoIP system. Analyzed database management solutions to introduce ideas to increase repository storage needs by 50%. Get Started Now! Also installed and configured PC hardware and software applications. Designed, constructed the implementation of networks. Tips for Writing an IT Technician Resume Try these strategies to help your resume shine and gain the attention of hiring managers: Include relevant skills on your resume. Provided both in-person and remote desktop support for all firm employees in addition to paralegal role. Provided hardware and software user support. Manage the inventory tracking of all computing devices used by Top Management and Pas. Build, configure, and implement all company-owned IT assets. Imaged all new machines via SCCM for refresh. Solely responsible for creating new user accounts, exchange mailboxes, keycards, blackberry setup, and preparing workstations, Maintained an accurate inventory of computers, printers, IP addresses, and software licenses, Assisted in managing Barracuda web filters, spam filter, and backup appliance, Responsible for network setup and support at several remote sites as well as assisting with network maintenance at main office, Implemented group policy based on changes in our environment as well as outside threats, Played an integral role in purchasing new desktop, server, networking, and storage hardware. IT SUPPORT. Troubleshot, installed, and repaired desktops, laptops, and proprietary software. Successfully designed, implemented, and tested Disaster Recovery plan. Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs. IT Specialist II Resume Headline : Over 6 years of professional experience in a diverse IT background. Skilled in providing Customer and End-User Help Desk Support. Provided both hardware and software support to 150 in house and 50 remote users through email, phone, and in person, Assisted in troubleshooting user problems in Windows and Macintosh environment relating toOperating System issues, Network Connectivity, TCP/IP configuration. Created user accounts, assigned permissions, installed hardware and software on desktops and servers. Hartford CT • (123) 456-7891 . Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Communicated with customers to minimize the impact and severity of service interruptions and escalated as appropriate, ticketing each issue and followed through until resolution. Realigned and managed Sprint Wireless and XO Communication vendor accounts to fit business needs. Responsible for budgeting, deployment, configuration, and support of systems and networks for various businesses and establishments such as Hospitals, Dentist Offices, Real Estate Offices, and commercial clients in Large-Scale Server Environments. Oversee all IT duties for company; maintain and operate a small business network in three locations across two states. Setup iPhones and iPads into Airwatch. If you have years of IT experience, opt for the resume summary:. Outlook XP, 2010 and 2013 setup and maintenance. Install and monitored Network Security cloud based endpoint user protection. Analyzed and troubleshot incidents to meet hourly deadlines and reduce client downtime across various production platforms. Created "How-to" document for the implementation of support of the Airwatch application. Skills : Microsoft Office 2016, Microsoft Office 365, Computer. Provide administrative support such as resetting, configuring and tweaking network access, improving it by 50%. Provide technical assistance to computer system end users. Managed the Microsoft System Center Service Manager ticketing system for LA, MD, PA, and VA for all end user support including MA and IR tickets. Maintain an extensive knowledge of electronic data interchange (EDI). Skills relevant to this position and found on example resumes include managing printer drivers, administer printers, control printer driver installation security, and configuring TCP/IP network printers by assigning a static IP address; and producing user … Web support duties included password resets, user account creation and management, answering general customer questions and fixing website issues as well as updating GWP and GCash website source code. Administered in-house and telecommuters phone system, network, internet, email and web connectivity. Through a series of actions, team subsequently delivered a successful project resulting in zero non-compliance incidents. R&D/Troubleshooting with computers. Every business has technology needs in the globally-connected world of the 21st century, and IT technicians keep everything running smoothly.. © 2020 Job Hero Limited. Write an IT Specialist Resume Summary or Objective . These specialists are charged with first installing then configuring systems. Revamped company IT support procedures and documents to streamline operational efficiency. Recommended changes and process improvements that strengthened internal control for IT Clients. Effectively maintained 3 SQL servers running barcode programs, and a SQL system handling data transfers from the AIX to SQL system. Administrated large network of over 300 Windows XP computers. Anystate University, Satellite Campus-Communication and Information. Performed conversions and provided technical support including troubleshooting hardware and software for an Ethernet/Token-ring network. Maintain Point to Multipoint (PTMP) wireless network for multiple building connectivity using IEEE 802.11n standards. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Designed nameplates and ID badges for company personnel. Standardized and documented the IT operations infrastructure. Installation, Configuration, and administration of Red Hat Enterprise 5/6 using kickStart. Configuring Synology ds214se NAS storage; Configuring Active Directory, DHCP Server and DNS Server on Windows Server 2012 R2; Design and Implementing Full Mesh Wireless Network; Configuring Hotspot, VPN Tunneling and QoS on MikroTik RB3011; it support specialist . Provided hardware support for PC, POS terminals and printers. Team player with good management, analytical, communication and interpersonal skills. Provisioned QNAP NAS devices at each location for daily backups, storage, and logging. Assisting local and remote staff with technical problems including desktop/laptop /software & hardware and networking issues and printer. For your IT Support Specialist Resume, include examples of how you were able to gain consensus by building sustainable relationships. Maintained service-level agreements and quality assurance. Virtualization: VMware ESXi. Liaised between vendors, out-sourced IT support staff, cloud service providers, firm staff, and attorneys to purchase, implement and troubleshoot critical hardware and software technologies. Administration of email and network accounts. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. Educates end users regarding computer and software operations, Performs basic network troubleshooting for routine issues. Provided mobile support for iPhones, iPads, and Android phones. Installed software, configured and tested customer PC's, analyzed functionality of peripheral appendages. Maintain and configure intra network functionality for school campuses. SUMMARY. Took anywhere between 20-60 calls on a day to day basis, Provided configuration support for both Microsoft Office Suite and Adobe Acrobat, Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied, Technical problem solving dealing with various proprietary software issues as well as HTML issues, Trained, mentored and provided clear and concise direction to new employees, Assessed all calls and made sure the resolution time met or exceeded company standards. Provide desktop support in a heterogeneous environment that includes in excess of 160 personal systems across several departments. Setup and run the help desk for all PC related support. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. Created, mounted and maintained file systems to ensure access to system, application and user data. Performed desktop/server maintenance and installed work stations. Handled purchasing requests and orders from supported offices. Write up monthly tips for internal ADP. Objective : Experienced individual seeking career opportunity. Upgraded and configured software in support of business applications at the workstation level. Worked independently as only Tier 1 support, providing sole support for international operations. Implemented FreeBSD servers at two locations to provide secure (VPN) routing, DNS, and DHCP to all network assets. If you want a secure job that involves problem-solving and working with technology, this … Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Deploy and rebuild machines for areas in the School of Veterinary Medicine and Hospital, Implement Ghost images for the entire campus, resulting in vastly increased IT staff productivity, Provide hardware, software, and technical support to faculty, staff, students and visitors to the university, Researched software and hardware upgrades for offices and specialized hospital equipment, Earned experience as a Domain Administrator by creating, and editing, users & user policies within Active Directory and administered users onto the network with DHCP on Microsoft Windows Server 2003 R2, Help with A/V support in all areas of classroom technology, setting up video conferences between campuses, and remote universities, using Polycom & Cisco equipment, Assisted on on-site with hardware troubleshooting, Resolved technical issues pertaining to any hardware or software related problem, Performed service for EMC Symmetrix Family Storage Systems. Coordinate all computing devices purchases for Top Management and Pas. Researched software and hardware and made recommendations to management for future purchases. IT Support Specialist Resume Examples & Samples. Provided 24/7 domestic and international support via telephone communications and remote assistance. Perform a broad range of IT support services with PC, mobile device, software, and basic network support. 87741 Blanda Run, Chicago, IL +1 (555) 597 1331. Administered Blackberry Enterprise Server and all connected handheld units associated with the server. Very well organized and able to meet deadlines. Created/maintained service requests record and tracked issues. Created IT orientation program and conducted orientation sessions for new employees. Advise and assist users in the planning, selection, and use of computing hardware and software; provide training to end-users on supported hardware and software. Install, configure and troubleshoot desktops, laptops, smartphones, servers, printers, software, hardware and network issues. Ensured minimal downtown/issues with company's LAN and WAN through ongoing monitoring and quick problem resolution. All rights reserved. Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas. Makes ; With close supervision by … IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Windows 7 Windows 8 Windows 10; Offsite backup. Upgraded thirty-two XP Machines to Windows 7 over three days in preparation for a Office 365 Roll Out, Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate. Deploy Laptop, Desktop, Mac Book and iPhone to new hire and existing employees as per their requirements. Monitored and presented project risks to senior management through on-going processes of identifying, assessing, tracking, developing and executing risk mitigation strategies throughout project development. Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion. Inherited a bad network access project which was causing multiple non-compliance incidents. Provided support of IT hardware, software, and networks. Information Systems And Healthcare Management, Responsible for entering and tracking software and hardware quotes; audit warranties, licenses, system upgrades, replacements, or repair, Provided advanced on-site and remote support for over 5,000 end-users while managing staff schedule, website, policy, advertising, and customer relations, Served directly under IT Director to coordinate and deploy new IT infrastructure. Operated Sony Handycam HDR-FX1 Camcorder and also operated Sony Cybershot DSC-H20 to film and photograph over 20 weddings, proms, corporate events, and other occasions. While not imperative for the role, some applicants are able to show a bachelor's degree on their resumes in a related field, while others have completed some college coursework. Troubleshoot network issues within the company. Oversaw a six month, multi-phased project worth $1.5M dollars. Work including issues involving multiple components (e.g. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. it support specialist. They install, configure, and troubleshoot system software and hardware and provide effective support to end-users and technical team members. Partner with vendors on behalf of clients to troubleshoot specific IT issues to optimize system performance and ensure customer resolution on critical system issues. Undertook special projects as directed including Office 2007 upgrade and Hardware upgrades. Support PC's and laptops running Windows 2000, XP, 7 and MAC OS operating environments. Instrumental in the development of ISO 27001 procedures for the newly merged departments. Provided remote and field support for various Career Centers located within Fulton County. Answered questions of a general nature and provided step by step technical instruction and support to resolve technical problems. Efficiently managed network infrastructure and provided desktop support to five satellite locations. Coordinated new IT infrastructure deployment directly under IT Director that included both hardware and software installations in multiple states and Mexico, Migrated entire organization into new IT Infrastructure including international users, Provides all helpdesk support that includes 400+ remote users and 150+ remote workstations, Audited organization's electronic accounts that resulted in savings of over $2,000/month, Deployed and maintains multiple on-site and hosted servers including MS Exchange, SharePoint, Active Directory, Trillian, File Share Storage, Backup Exec, Desktop Central and Endpoint, Provides network support for proper connectivity and secure configurations that include WAN, LAN, VPN, SonicWall Firewalls, remote connections, and security management, Maintains vendor relationships and inventory of both software and hardware that include Cisco VoIP phones, Laptops, Desktops, Storage Servers, Printers, Tablets, Mobile/Satellite Phones, and various software licenses. Responded to Support tickets routed to Local group by centralized helpdesk. IT Support Specialist I set up the computer systems of the shop and office. Work Experience. There are plenty of opportunities to land a Technical Support Specialist job position, but it won’t just be handed to you. Skills : Call Center Management; Windows Server 2012, 2008. Putty, Win-SCP, SSH Client And Secrete Server Password Manager. Primary duties include the maintenance of a virtual environment utilizing VMWare VSphere 5.1 and Hyper-V, support of VEEAM Backup software, the support of iOS devices utilizing Airwatch, and the design and maintenance of the Denver Disaster Recovery site. Diagnosed, configured, repaired and preventively maintained multifunction printers and scanners. 06/2016 - PRESENT Dallas, TX. IT Technical Support Specialist Manager Resume Examples & Samples For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Worked closely and effectively with vendors to replace/repair defective hardware and software. Identified training needs; designed and delivered training programs. Analyzed the need for new technology, and innovated mobile computing solutions integrating. Installed, configured and maintained all desktop, laptop workstation and software systems for office users. Managed 10 to 15 team members and control budgets up to $950,000 dollars. Crafting a Technical Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is … Installed and configured over 120 workstations including laptops, desktops, Toughbooks and Surface Pro tablets, 15 copy machines and other printers, and Cisco VOIP phones for end-users. Established redeployment and refresh of desktop and laptop computers nationwide, saving labor and licensing costs for Microsoft software. Developed solution for patching equipment in accordance to SOX audits. Installed new network software and performed compatibility tests. Successfully acquired critical IT and satellite communications assets from regional office to support command and control operations. Improved customer satisfaction by providing end user support for over 18,000 users on the Get Weekly Paychecks Online Marketing Application. Provided training and support for a wide range of applications and hardware in a Microsoft windows environment. (ULAR) Provided computer and network support for staff of ULAR. Participated in Windows 2003 Server migration, moved users to 2003 server environment. IT Support Specialist. Order Printer cartridges and make sure they are available at all times. Recorded Problems and resolution details in the Remedy ticketing system. Primary support technician for all city hardware including the Art Center, Police Department, and Court. You hope to catch the IT director’s eye like a 1 in a string of 0s.. That's where an IT resume objective or resume summary.. Maintained User account using Active Directory site wide, Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas, Level 2 support; manage and monitor several queues: incident tracking, service account request, Oracle and procurement request, email and voicemail, Ticket auditing; verify data accuracy, quality, and edit for completeness, Intranet Content Management; maintenance, modifications, and design, Review, document, create, or update troubleshooting script, Incorporate process improvements; update existing procedures, Configure, Troubleshoot, and Repair Computers, Laptops, Servers, Printers, Peripherals, and Devices, Managed critical hardware and software issues with specific time constraints, Applied refined knowledge of PC Hardware, Software, Networking, and Security, Implemented Software, Hardware, and Network Optimization to Residential and Business Customers. Provided technical and network support to surrounding 17 states. Provide technical support and service including communications, diagnostic procedures, call management, work scheduling, and customer relations Assist customers with identifying and resolving needs, thereby increasing customer morale and overall satisfaction with customer service. Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment. 5 votes Nyasia Denesik. Creating new computer account on Active directory and disable parting employee accounts. Responsible for Software License renewal/documentation and daily tape backup/restore. Maintained and troubleshot Operating Systems including Windows XP Windows 7 and MAC OS X in a domain environment. Set up new companies and users in Active Directory and Exchange for the Active Server Provider portion of the company. Implemented company policies, technical procedures and standards for preserving integrity and security. network, operating systems) and integration of components. Managing exchange server, AD (active directory) and Handling GPO (Group Policies Object). Edit this sample using our resume builder. Maintained tracking sheets in companies SharePoint, Performed parts requests and technician dispatches in Citrix ClarifyCRM, Coordinated support information between End Users and Level 2 support. Achieved solid reputation for resolving complex issues and providing exceptional customer resolution. Perform network troubleshooting/installations to ensure client networks operate correctly with minimal interruption. Project involved staging, imaging, and deployment of 200+ PCs, 70 printers, 20 POS terminals, & various gaming peripherals for World Series of Poker event.Installed, upgraded and maintained gaming hardware & software products. Documented and tracked inventory and software distribution. Setup and maintain 30+ laser and desk jet printers of various manufacturers. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Supported wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects. This allowed CUL to allocate funds of the operation budget to other areas. Installed recommended patches on Linux servers and applications to help improve performance. Let’s look at the differences: Example IT Resume Summary Statement . Objective : To expand my knowledge, skills and abilities by obtaining a position in the area of Information Technology. Installed new cordless phones in all guest rooms. Performed daily computer systems operational procedures including monitoring performance, platform backups, and preventive maintenance. Managed the deployment, maintenance, support and upgrade of desktop PC's, hardware software, operating systems and distributed printers. Help with setting A/V solution into the conference rooms. Provide 1st level service for all client requests submitted by email and over the phone. Provided training, support, and direction for team members. Created Linux virtual machines using VMware vCenter Server. Document all calls and in-person situations in Cherwell Service Management with results. Find out what is the best resume for you in our Ultimate Resume Format Guide. Responsible for software maintenance and support for staff of 40. Fully supports a wide range of IT products such as MS office suite software, personal productivity software, and network access and system utilities. Participated in the consolidation and physical move of the production data center. IT Support Specialist Resume Sample 5.0. Served as the IT project manager for multiple software deployments throughout New Mexico, Texas, and internationally; managed requirements gathering, rollout, training, and operational activities. Set up user accounts in Active Directory and Exchange for new local users. Troubleshoot desktop and server support for 200 end users. iSeries/ OS 400 Support: LMS, Stratton Warren, Showgate and Casino Management Systems. As mentioned above, it's a good idea to include both hard and soft skills on your resume. Cody Fredrickson. It’s that short paragraph at the top of your IT specialist resume: also called a resume profile. I am very motivated and have an extensive range of knowledge and skills in the IT and Operations field. Documented emergency recovery plan for network. Developed and submitted Knowledge Base articles for peer review and company use. Pick the best resume font to use so the hiring manager has an easy time reading it. Oversaw and provided day-to-day technical customer support to over 15 sites for desktop systems, software, hard ware and networks infrastructure. Offered on-site PCs services by providing installation of software, hardware and local area networks. Summary : Successful IT Support professional with over 3 years of experience providing desktop support, refresh/migration projects, on-call support and more. Configured and maintained network switches and routers. Skills : Management, Computer Hardware, Computer Repair, Microsoft Office, Customer Service, Inventory Management, Sharepoint, Cisco Routers and Switches, Account Management, Active Directory. Provide help desk support on an as-needed basis. Maintained computer systems throughout company, i.e., Installed printers, updated OS's, backed up important data, updated anti-virus software, and other computer tools. Updated user documentation and conducted training as needed. IT Support Specialist Resume Sample: Able to triage conflicting issues, seemingly on the fly, to resolve the most difficult issues. Researched, tested and implemented new technologies. Provide technical support for applications including Ticketing and POS hardware/software. Placed service calls to ComDoc for printer issues. Performed installations, troubleshooting, administration and upgrades to all workstations (Windows XP, 7, 8), printers, network equipment and software applications as required. Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC. Respond to customers issues on site and on a timely manner, Setup new systems purchased for new employees, add them to the company domain and install applications that are specific to them. Objective : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Trained and coached new team members to facilitate continuous process improvement of project team performance. Responsibilities: Support customers over the phone. In-depth knowledge of the impact of processing upon downstream production in a global business. Performed routine system and user administrative tasks, such as system specification changes or the addition, change or deletion of employees on the bank's various systems and networks. Linux, Windows, MAC OS, Jira, SolarWinds, EXPERIENCE Oct 2016 - present 3.9 years IT Support Specialist Resume LTD, < > Minneapolis, USA IT Support Specialist Junior Provided in-depth technical support to clients, solving 100% of issues. Diagnosed and corrected applications and operating systems software issues including peripherals and hardware issues. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience There are three resume formats common in the US and Canada today, but your work experience should always be listed reverse-chronologically. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.) Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. IT Professional Resume - Samples & How to Guide. Provided support for all local servers, WYSE terminals, phones, and printers.

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